Account Solution Specialist

Choice Home Warranty • Sunrise, FL

21h • Onsite

About The Position

Account Solutions Specialist – Vendor Relations Pay: Starting at $25.00 per hour Job Type: Full-Time, On-Site ( Sunrise, FL ) Schedule: 8-hour shift | 5 days/week | Later Shift (Must have flexibility within department hours: Mon–Sat, 8 AM – 7 PM) Build Relationships. Solve Problems. Make an Impact. We are looking for a motivated, relationship-driven Account Solutions Specialist to join our growing team in Sunrise, FL! This is more than traditional customer service. You will support, onboard, and strengthen our nationwide network of skilled technicians and service providers, ensuring an exceptional experience for our partners and homeowners. If you are a strong communicator who thrives in a fast-paced environment where every day is different, we want to hear from you!

Requirements

• 2+ years in customer service, account support, vendor management, or administrative roles.
• Working knowledge of Microsoft Office (Excel) with strong attention to detail.
• Comfortable handling high-volume phone communication with diverse personalities while staying patient and solution-focused.
• Strong organizational skills to manage multiple priorities and daily follow-ups independently.

Nice To Haves

• Recent college grads with strong communication skills are also welcome!

Responsibilities

• Maintain positive, professional relationships with service providers nationwide.
• Guide new vendors through the onboarding process, including verifying credentials, licenses, and insurance.
• Handle inbound and outbound calls, assisting vendors with account needs, questions, and process issues.
• Identify potential vendor issues and work quickly toward effective solutions.
• Manage daily tasks, follow up on escalations and specialized projects, document accounts accurately, and partner with internal teams to keep our provider network running smoothly.

Benefits

• Health, Dental, and Vision insurance.
• 401(k) program.
• Paid time off (PTO) to recharge.
• Professional training and ongoing career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed