Solution Specialist

Dow • Midland, MI

2d • Hybrid

About The Position

Dow has an opportunity for a Solution Specialist located in Midland, MI or Houston, TX. This role designs, develops, and supports solutions and processes to meet business needs and requirements. It applies expanded conceptual knowledge in Information Systems as well as knowledge of the company, key business drivers, and processes in order to develop solutions. In this role, you will require understanding of key business drivers for your discipline and function. You will need to be able to expand conceptual and working knowledge related to your discipline or functional area. You are expected to provide informal guidance to new team members and be able to explain complex information to others. It is your responsibility to use technical experience, established practices, and personal judgment to analyze and resolve straightforward problems. Your performance impacts the quality of your own work and your team’s work and requires that you work within established guidelines and policies.

Requirements

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant or 5 years relevant experience in lieu of a bachelor’s degree.
• 5+ years of relevant experience
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
• Strong understanding of manufacturing quality management processes and how technology solutions support end-to-end quality execution in global manufacturing environments
• Proven experience supporting SAP Quality Management (QM) solutions and related manufacturing applications in a production support and delivery environment
• Deep understanding of inspection processing, results recording, usage decisions, quality notifications, batch quality management, and quality reporting concepts
• Ability to translate business requirements into functional solution designs and support delivery of scalable and supportable application enhancements
• Experience supporting application lifecycle activities including incident management, testing, defect resolution, root cause analysis, and deployment activities
• Experience troubleshooting and resolving application, data, and integration issues across SAP and connected enterprise systems
• Strong stakeholder management and collaboration skills, with the ability to work effectively across quality, manufacturing, and IT teams
• Strong communication and documentation skills, including development of functional specifications, testing strategies, and support procedures
• Demonstrated ability to lead knowledge transfer activities and provide guidance to junior analysts
• Systems Development Lifecycle (SDLC): Knowledge of the end-to-end software development process, including requirements gathering, design, development, testing, deployment, and ongoing support. Aligns directly with experience in software development, application support, and Agile methodologies.
• Proactive Problem Solving: The ability to identify, analyze, troubleshoot, and resolve technical issues before they become larger problems. Supports the requirement for strong analytical, troubleshooting, and problem-solving skills.
• Information Technology (IT): Broad understanding of technology infrastructure, software applications, systems, and support practices. Forms the foundation for software development and application support responsibilities.
• Communication: The ability to effectively convey technical and business information through verbal and written interactions with stakeholders, users, and development teams. Directly aligns with the requirement for excellent verbal and written communication skills.

Nice To Haves

• Experience supporting SAP ECC and/or SAP S/4HANA Quality Management solutions within a production support and delivery model
• Experience supporting or enhancing SAP and non-SAP quality and manufacturing applications, including custom solutions and integrated enterprise systems
• Experience with application support activities in a production environment, including issue triage, troubleshooting, root cause analysis, and defect resolution
• Strong familiarity with system integrations, data flows, and enterprise application landscapes within quality and manufacturing environments
• Experience contributing to automation, analytics, AI-enabled solutions, or continuous improvement initiatives supporting quality or manufacturing operations
• Cloud Computing: Experience with cloud-based platforms, services, and modern development environments. Complements source control, Azure DevOps, application development, and solutions delivery activities commonly used in enterprise environments.

Responsibilities

• Gathers and analyzes business requirements for assigned functional and technical areas using expanded conceptual and practical knowledge
• Works closely with business process teams, technical teams and other stakeholders to design and build objects which meet requirements
• Communicates effectively both within the team and with external stakeholders (e.g. businesses and technical counterparts)
• Communicates status, metrics, risks, and issues on a timely basis
• Applies knowledge and experience in software development methodologies in order to support work processes
• Documents detailed designs
• Builds, tests and implements application objects
• Assists with issue resolution
• Helps ensure that functional and technical designs meet business requirements, conform to Dow architecture standards, and optimize productivity and long-term product/system vision
• Support SAP Quality Management (QM) solutions that enable quality processes across global manufacturing operations
• Partner with quality business process experts and stakeholders to understand business requirements and help translate them into scalable and supportable technology solutions
• Lead functional analysis, solution design, testing, deployment, and support activities for SAP QM enhancements and projects
• Support quality execution processes by addressing application issues related to inspection lots, results recording, usage decisions, quality notifications, quality reporting, and batch-related quality management
• Analyze and resolve application, process, data, and integration issues by applying structured troubleshooting and root cause analysis approaches in collaboration with business and technical teams
• Support and contribute to project delivery, system upgrades, testing cycles, and deployments impacting quality management applications
• Develop and maintain functional specifications, testing strategies, support procedures, and knowledge transfer materials to improve solution clarity and supportability
• Monitor and support interfaces between SAP Quality Management (QM) solutions and integrated applications to ensure reliable data flow and business continuity
• Collaborate with business process experts, developers, architects, and support teams to improve application reliability, usability, and supportability
• Participate in incident management, problem management, and continuous improvement initiatives supporting a 24x7 manufacturing environment
• Provide knowledge transfer and functional guidance to junior team members and support resources

Benefits

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level