Solution Specialist, Dell
About The Position
The Solution Specialist serves as a subject matter expert on Dell’s products, programs, and go-to-market strategies, communicating their value and offerings to CDW sales teams. The role supports partner and CDW sales alignment within an assigned territory, including account mapping, customer-facing events, training, messaging, promotions, and quarterly sales planning. It also builds relationships among partner sales, CDW sales, and leadership teams and acts as a liaison with Product and Partner Management (PPM) to identify opportunities for stronger product, program, and partner alignment. The specialist tracks sales engagement, pipeline, market trends, partner and category performance, industry trends, and market share, providing monthly scorecards and progress reports to internal and partner stakeholders. The role requires knowledge of CDW services and how account managers attach them to client products, as well as awareness of market needs and the competitive landscape in the assigned segment or region. Success is measured against partner revenue and controllable margin expectations, sales-channel feedback, and use of assigned-region bid pricing. The position may involve travel as needed and other special projects upon request. CDW seeks candidates who are curious, willing to learn, and ready to explore evolving technology and tools, including responsible use of AI. CDW describes its workplace as collaborative and supportive, where coworkers work together to solve customer challenges and deliver impact.
Requirements
- Bachelor’s degree and 2 years of sales or marketing experience; or 6 years of sales or marketing experience; or 4 years of CDW PPM experience and 2 years of sales or marketing experience.
- Excellent verbal and written communication skills and the ability to interact effectively with partner, CDW, and customer stakeholders, including executives.
Nice To Haves
- Proficiency in Microsoft Office applications.
- Demonstrated ability to multitask.
- Demonstrated financial and business acumen.
- Ability to think strategically and analyze information.
- Strong willingness to learn.
Responsibilities
- Serve as a subject matter expert on the designated partner’s products, programs, and go-to-market strategies, and communicate them to CDW sales.
- Assist CDW sales and the partner with field alignment and account mapping within the assigned territory.
- Attend customer-facing events and conference calls to communicate the value of CDW and the partner.
- Facilitate training on the partner’s products, services, and programs for the assigned territory.
- Work with the partner and PPM contacts to create messaging and promotions aligned with the supported customer set.
- Develop and execute a quarterly sales plan.
- Complete monthly scorecards identifying sales engagement, pipeline, and market trends.
- Cultivate relationships among the partner sales team, CDW Sales, and leadership teams.
- Liaise between CDW Sales and PPM to identify opportunities to improve product, program, and partner alignment.
- Understand market trends and the needs of the assigned segment or region, and identify and communicate business wins and challenges internally and externally.
- Understand the competitive landscape in the assigned segment or region and how market conditions may affect CDW and the partner.
- Maintain knowledge of CDW service offerings and how account managers attach them to client products.
- Maintain effective communications with stakeholders.
- Provide monthly progress reports to partner and internal stakeholders.
- Represent the assigned brand in meetings and discuss brand and category performance, program and promotion results, and current initiatives.
- Provide internal and external reporting on brand and category performance, industry trends, and market share.
- Meet or exceed designated partner revenue expectations for the assigned partner and region.
- Support positive feedback from assigned sales channels through bi-annual surveys and meet or exceed designated partner controllable margin expectations.
- Support use of assigned-region bid pricing.
- Obtain and facilitate necessary partner and industry certifications.
- Travel as needed.
- Complete other special projects upon request.
Benefits
- Annual bonus target of 10%, subject to the terms and conditions of the plan.
- Benefits information is available at https://cdw.benefit-info.com/.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
