Solution Engineer - NYC

Justt • New York, NY

1d • Hybrid

About The Position

Justt is seeking an experienced, independent Solution Engineer to join its New York team. The role owns complex technical processes from pre-sales through customer onboarding, working directly with clients in a fast-paced startup environment. The position is based in New York, NY, with a hybrid schedule split between the NYC office and remote work. Some travel is expected to meet clients, support on-site integrations, and collaborate with teammates.

The Solution Engineer leads technical sales activities, including understanding customer requirements, demonstrating the product, running technical workshops, and developing tailored solutions. The role also leads technical implementations and onboarding, provides client training and ongoing support, and resolves technical challenges. In partnership with sales, product, customer success, and engineering, the Solution Engineer translates client needs into technical tasks for R&D and contributes to technical documentation and training materials.

Requirements

• At least 5 years of experience in solution engineering, pre-sales, or technical consulting.
• Deep understanding of AI-powered solutions, payment processing systems, and their applications in fraud prevention, chargeback management, and dispute resolution.
• Hands-on experience with integration processes, APIs, and data mapping.
• Strong problem-solving and critical-thinking skills.
• Ability to define and scope technical tasks for engineering teams and manage them through delivery.
• Strong project management capabilities, including managing multiple onboarding and integration projects.
• Exceptional communication and presentation skills, including the ability to explain complex technical concepts to technical and non-technical stakeholders.
• Ability to work independently and proactively while managing multiple projects in a rapidly changing environment.
• Composure under pressure and a customer-first mindset.
• Ability to work in a fast-paced, creative startup environment and fit with the hybrid NYC team.
• Fluency in English.

Nice To Haves

• At least 2 years of experience in fintech or payments.
• Fluency in additional languages.

Responsibilities

• Own the technical aspects of the sales cycle, understand customer requirements, and match them to appropriate solutions.
• Conduct product demonstrations and technical workshops for prospective clients.
• Develop and present customized solutions addressing client challenges and business objectives.
• Lead the complete technical implementation of Justt's solutions for new clients and support integration with their existing systems.
• Provide client training and ongoing support to help clients maximize the value of the solutions.
• Identify and resolve technical challenges during onboarding.
• Collaborate with sales, product, customer success, and engineering teams to meet client expectations.
• Translate client needs into clearly defined technical tasks for R&D and help drive those tasks to completion.
• Contribute to technical documentation and training materials.
• Plan, coordinate, and drive multiple onboarding and integration projects, keeping stakeholders aligned and timelines on track.

Benefits

• Health, dental, and vision insurance.
• Equity or stock options.
• Generous paid time off and company holidays.
• Parental leave.
• Company-wide shutdown every last day of the quarter.
• Company-wide events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed