Solution Engineer

Arelion • Herndon, VA

1d

About The Position

The Solution Engineer (SE) is the primary contact for producing technical solutions aligned with customer requirements, working closely with the Account Manager (AM) in a supporting presales role. At Arelion, the SE acts as a creative, solutions-oriented consultant and influencer at key touchpoints in the Sales Life Cycle, and contributes to defining excellence and processes for the role.

The SE works with customers and internal teams to discover requirements, develop and document solutions, support solution implementation, and help drive sales of solution offerings. The role also contributes customer and market feedback to product, process, and network improvements, and shares knowledge and best practices with the broader organization and the Solution Engineering group.

Requirements

• At least 5 years of work experience.
• Master's degree or equivalent.
• Fluency in spoken and written English.
• Strong experience with the Arelion portfolio.
• Experience working with companies of all sizes, from small businesses to the largest enterprises, and with employees at all organizational levels.
• Excellent presentation, communication, time-management, and listening skills, with the ability to motivate and train.
• Experience with technical business documentation such as workflow diagrams, proposals, statements of work, RFPs, and RFIs.
• Good business judgment and the ability to make decisions.
• Strong problem-solving and solution-design skills.
• Excellent verbal and written communication skills.
• Understanding of business and operations.
• Proactive, can-do attitude.
• Strong teamwork and interpersonal skills to maintain a positive working atmosphere and build collaborative relationships with different levels of management.
• Flexibility and openness to change.

Responsibilities

• Meet with customers in person and by telephone, including alongside the Account Manager.
• Build customer solutions and produce solution documents.
• Support solution implementation.
• Strategize with the Account Manager to drive sales of solution offerings.
• Navigate and work with IT and Network organizations.
• Work cross-functionally with Product Development, Engineering, Services, and Delivery teams.
• Provide input to Product, Process, and Network improvements.
• Act as the point person for technical portions of formal RFP, RFI, and RFQ bid packages; analyze specifications, drawings, and other documents to prepare time, cost, material, and labor estimates, including for bid and design-build projects.
• Share best practices, experience, and knowledge across the organization and contribute to company improvements.
• Participate actively in customer discussions to identify requirements.
• Serve as a technical expert and collaborative problem solver for prospects and customers.
• Provide support materials for customer discussions and furnish technical benefits to the Account Manager for customer positioning.
• Relay field feedback and help shape the Arelion product roadmap.
• Lead discovery and research into prospective customer use cases, data networks, architectures, and integrations.
• Work with the Product Manager and Network personnel to provide optimized, sustainable solutions following the Solution Engineering group's Ways of Working.
• Work with Network and Product Management on required new services, presenting the case and supporting documentation.
• Work closely with Solution Engineering peers, sharing experience, support, knowledge, skills, feedback, lessons learned, tools, updates, training, materials, and solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level