SOLUTION ENGINEER

Lumen Technologies • Remote, OR

6d • $99,225 - $145,530

About The Position

Lumen is seeking customer-facing Solution Engineers to partner with Sales and Customer Success Executives in helping enterprise customers adopt technology solutions. The role designs and architects solutions using Lumen’s technology services platform, combining technical skills and business acumen to understand customer requirements, develop technical sales strategies, and present solutions that deliver business value.

The Solution Engineer analyzes customer needs through strategic discovery, provides technical thought leadership, discusses industry best practices, and recommends product offerings tailored to customer requirements. The role also serves as a trusted customer advisor by showing how Lumen solutions can support digital business strategies. It supports sales pursuits and customer lifecycle needs through solution design, presentations, workshops, demonstrations, proof-of-concept engagements, and collaboration with internal teams and ecosystem partners. Some travel is required.

Requirements

• Bachelor of Science in Computer Science, Engineering, MIS, or equivalent private-sector or military work experience.
• At least 2 years of technology-focused experience in presales, engineering, consulting, or a similar background.
• Technical presales and/or consulting experience.
• Knowledge of enterprise architecture and design.
• Technical knowledge in one or more Lumen technology pillars: global network infrastructure, edge cloud capabilities, connected security, or communication and collaboration services.
• Ability to lead and participate in technical workshops, RFP discussions, and final solution discussions with mid-level customer IT stakeholders.
• Ability to engage in complex deal discussions and drive solutions and outcomes with sales, customer success, product, and engineering teams.
• Problem-solving skills, including the ability to methodically resolve complex issues and translate ambiguous customer needs into specific, deliverable requirements.
• Ability to develop creative solutions and work independently or as part of a team on complex customer solutions.
• Ability to build strong team relationships and communicate technical information effectively.
• Ability to work under pressure, meet tight deadlines, and manage multiple projects simultaneously.
• Strong attention to detail, accuracy, organization, prioritization, and time management.
• Strong presentation skills and ability to build and present high-quality solutions to technical and executive audiences.
• Strong listening, reasoning, and objection-handling skills.
• Some travel is required.

Nice To Haves

• Industry certification in one or more specialized technologies.
• Experience in solution consulting, including ITIL.
• Basic understanding of cloud and architecture design.
• Basic understanding of Network Functions Virtualization.
• Basic understanding of security solutions.

Responsibilities

• Lead and attend customer meetings in person and through collaboration tools; prepare and deliver technical proposals and presentations appropriate to the audience.
• Respond to solution and technology questions, communicate proactively with customers, and engage with all levels of customer management.
• Analyze customer business and technology objectives, conduct technical discovery, and architect solutions to meet gathered requirements.
• Assess how technology affects customer business and operations; develop custom designs and proposals that differentiate Lumen’s services and meet customer objectives.
• Ask probing questions to gather information that helps the sales team respond effectively to customer needs.
• Advise customers, sales, and customer success teams on technical aspects of proposed solutions, including suitability, features, and availability.
• Provide feedback to product management, sales, and customer success leadership about customer experience, product functionality, and service implementation and management.
• Act as a customer advocate in presales, including technical presentations, architecture discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
• Present findings such as customer pain points, proposed solutions, and ROI where applicable; contribute to technical sales strategy.
• Design, architect, and demonstrate solutions aligned with customers’ technology roadmaps.
• Support local sales teams on key opportunities and engage customers on data lifecycle needs.
• Collaborate with Client Success Executives and Managers, Solution Sales Overlay teams, and Product Management to deliver appropriate solutions and build customer credibility and trust.
• Support internal and external training on technical solution aspects.

Benefits

• Comprehensive package of health, life, and voluntary lifestyle benefits.
• Perks intended to support physical, mental, emotional, and financial wellbeing.
• Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level