Solution Engineer

Revinate • Austin, TX

22h

About The Position

Revinate is a hotel data activation platform that unifies guest data from hotel systems into Rich Guest Profile® data and helps hotels use those profiles to improve guest interactions and generate direct revenue. Its AI intelligence layer, Ivy, draws on hospitality data to identify patterns and handle digital labor.

The Solution Engineer is the primary technical and product expert for Revinate’s sales force, supporting regional and global sales teams in understanding customer business problems and requirements and translating them into solutions. The role uses technical expertise and hospitality domain knowledge to consult on, architect, validate, and present complex, custom platform solutions. It also collaborates with Product Management and Product Marketing to help deliver suitable solutions and explain products clearly, and bridges sales and technical teams during implementation to support successful launches. Travel is required to support business development activities, conferences, trade shows, client presentations, and related needs.

Revinate is considering candidates at the Solutions Engineer and Senior Solutions Engineer levels. The level offered will depend on relevant experience, scope of responsibility, and technical aptitude. Compensation consists of 80% base salary and 20% variable pay. For US-based candidates, the Solutions Engineer base salary range is $90,000–$126,000, with OTE of $113,000–$140,000; the Senior Solutions Engineer base salary range is $116,000–$150,000, with OTE of $145,000–$185,000. Placement within a range depends on skills, experience, and location.

Requirements

• At least 5 years of progressive experience in Solution Engineering, Sales Engineering, or Technical Architecture.
• Demonstrated expertise discussing, architecting, and troubleshooting RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.
• Ability to lead conversations, own relationships with technical counterparts, and drive projects forward.
• Ability to work across the organization and promote cross-functional collaboration.
• Consultative problem-solving ability.
• Organized and analytical approach, with the ability to remove sales obstacles through creative and adaptive solutions.
• Ability to use technology solutions to support business goals.
• Self-motivation and a history of outstanding performance.
• Ability to demonstrate, communicate, and document value propositions, appropriate solutions, and distinctive market positioning.
• Comfort working in a dynamic technical organization with a rapidly expanding customer base.
• Ability to gather requirements from and present recommendations to executive audiences in hospitality, including corporate, ownership, and property stakeholders.
• Willingness to be part of a sales organization and compete for business.
• Ability to manage project-specific work within budget, timeline, and scope.

Nice To Haves

• Experience in a SaaS, MarTech, Contact Center, or Revenue Management platform environment.
• Expert-level knowledge of the hospitality ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, call center technology, and common API standards such as HTNG.

Responsibilities

• Serve as a product, industry, and technical expert for the sales team and clients.
• Provide leadership and clarity in prospect and client engagements involving direct-revenue solutions and their value propositions.
• Conduct discovery sessions to identify business and technical requirements and translate them into multi-product solution blueprints, potentially incorporating partner solutions.
• Deliver demos with clear objectives, success criteria, and scope control to communicate the value of Revinate solutions.
• Explain the customer data platform landscape and changes in software technology.
• Respond to RFIs, RFPs, and information security questionnaires, and help maintain a repository of current product knowledge.
• Draft and present business cases for requested product enhancements, including their business impact, to Product Management.
• Own technical sales FAQs and ensure answers about topics such as availability, disaster recovery, and PCI are consistent and based on current, accurate information.
• Present and defend complex technical architectures and value propositions to C-level executives at hotel brands, ownership groups, and enterprises.
• Consult with Product Management early in the sales process on one-off opportunities to align customer expectations.
• Act as a key account strategist, drawing on past client solution approaches to support new partnerships.
• Assist with product training and onboarding for new sales representatives and solution engineers.
• Travel throughout the sales territory as needed.
• Represent Revinate at business development events as needed.
• Contribute to standardized processes and best practices.
• Manage project-specific responsibilities within budgets, timelines, and scopes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed