SOLUTION ENGINEER

Lumen Technologies • Remote, OR

6d • $99,225 - $145,530

About The Position

Lumen is seeking customer-facing Solution Engineers to partner with Sales and Customer Success Executives and help enterprise customers develop technology solutions. The role designs and architects solutions using Lumen’s technology services platform, combining technical and sales skills with business acumen to understand customer requirements, develop technical sales strategies, and present solutions that deliver business value.

The Solution Engineer analyzes customer needs through strategic discovery, provides technical thought leadership and industry best practices, and recommends offerings tailored to each customer’s business requirements. The position supports pre-sales work, including customer discussions, architecture design, proof-of-concept engagements, proposals, demonstrations, workshops, and RFP/RFI responses. It collaborates with local sales teams, Client Success, solution sales, product management, and other internal partners to develop opportunities and establish customer trust. Some travel is required.

Requirements

• Bachelor of Science in Computer Science, Engineering, MIS, or equivalent work experience in the private sector or military.
• At least 2 years of technology-focused experience in pre-sales, engineering, consulting, or a similar background.
• Technical pre-sales and/or consulting experience.
• Knowledge of enterprise architecture and design.
• Technical knowledge in one or more Lumen technology pillars: global network infrastructure, edge cloud capabilities, connected security, or communication and collaboration services.
• Ability to lead and engage in complex deal discussions with internal teams, driving solutions and outcomes with sales, customer success, product, and engineering.
• Strong problem-solving skills, including the ability to resolve complex issues methodically, translate ambiguous customer needs into specific deliverable requirements, and develop creative solutions.
• Ability to work independently and collaboratively, build team relationships, and transfer technical information effectively.
• Ability to work under pressure, meet tight deadlines, and manage multiple projects simultaneously.
• Strong attention to detail, accuracy, organization, prioritization, and time management.
• Strong presentation skills and ability to build and present high-quality solutions to technical and executive audiences.
• Strong listening, reasoning, and objection-handling skills.
• Willingness to travel as required.

Nice To Haves

• Industry certifications in one or more specialized technologies.
• Experience in solution consulting and ITIL.
• Basic understanding of cloud and architecture design.
• Basic understanding of Network Functions Virtualization.
• Basic understanding of security solutions.

Responsibilities

• Lead and attend customer meetings in person and through collaboration tools; prepare and deliver technical proposals and presentations appropriate to the audience.
• Respond to customer questions about solutions and technology, communicate proactively, and engage with all levels of customer management.
• Analyze customers’ business and technology objectives, conduct technical discovery, and architect solutions that meet gathered requirements.
• Assess how technology affects customers’ business and operations, and develop custom solution designs that meet customer needs and differentiate Lumen’s services.
• Advise customers, sales, and customer success teams on proposed solutions, including fit, features, and availability.
• Provide feedback to product management and sales and customer success leadership about customer experience, product features and functionality, and service implementation and management.
• Advocate for customers in pre-sales efforts, including technical sales presentations, architecture discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
• Deliver findings on customer pain points, proposed solutions, and ROI where applicable, and contribute to technical sales strategy.
• Design, architect, and demonstrate solutions that reflect customers’ technology roadmaps.
• Support local sales teams in pursuing business opportunities and engage customers on aspects of the data lifecycle.
• Collaborate with Client Success Executives and Managers, Solution Sales Overlay teams, and Product Management to deliver appropriate solutions and build customer credibility and trust.
• Lead or participate in technical workshops, RFP discussions, and final solution discussions with customers’ mid-level IT stakeholders.

Benefits

• A comprehensive package featuring health, life, and voluntary lifestyle benefits, along with other perks intended to support physical, mental, emotional, and financial wellbeing.
• Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level