Solution Engineer, Post-Sales

Blumira

4d • $106,000 - $135,000 • Remote

About The Position

Blumira is seeking a proactive Solution Engineer, Post-Sales to serve as a trusted technical advisor throughout customers’ cybersecurity journeys. The role combines technical expertise with strategic consulting to help organizations implement Blumira’s security solutions, improve their security posture, and realize value from their investment. Working closely with Customer Success Management, the Solution Engineer provides hands-on technical guidance and security consulting to drive adoption, satisfaction, and long-term customer success. The position is remote in the United States and may require occasional travel, depending on business needs.

Requirements

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or a related field, or equivalent experience.
• Demonstrated experience successfully implementing security solutions.
• At least 5 years of hands-on cybersecurity experience, focused on SIEM, security monitoring, or incident response.
• At least 3 years of experience in customer-facing technical roles, such as Solution Engineering, Technical Account Management, or Security Operations.
• Strong understanding of network security, endpoint protection, and threat detection technologies.
• Deep technical knowledge of using, troubleshooting, and configuring Cisco, Palo Alto, Watchguard, and/or Checkpoint firewalls.
• Familiarity with the MITRE ATT&CK framework, common indicators of compromise and threats, SIEM solutions, and security industry EDR or XDR solutions.
• Proficiency with security frameworks such as NIST, ISO 27001, and CIS Controls, and compliance standards such as SOC 2, PCI DSS, and HIPAA.
• Excellent problem-solving and analytical thinking skills.
• Project management experience and ability to manage multiple customer engagements simultaneously.
• Experience with cloud security platforms such as AWS, Azure, or GCP, and container security.
• Knowledge of Python, PowerShell, or Bash for automation and integration.
• Technical knowledge of common Linux and Windows administration tasks, configurations, troubleshooting, and best practices.
• Familiarity with APIs, webhooks, and security orchestration tools.
• Understanding of DevSecOps practices and security automation.
• Background working with SMB to mid-market organizations and understanding of their IT and security challenges.
• Experience with customer success metrics, health scoring, and value realization methodologies.
• Ability to translate complex technical concepts into business value propositions.
• Strong organizational skills.
• Ability to self-motivate and self-educate while remaining collaborative and open to feedback.
• Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.

Nice To Haves

• Experience in MSP, managed security services (MSSP/MDR), or security consulting environments.
• Industry certifications such as CISSP, CISM, GCIH, GCFA, or vendor-specific security certifications.
• Familiarity with syslog, nxlog, and sysmon.
• SQL knowledge.
• Knowledge of competing products.

Responsibilities

• Lead technical implementation of Blumira’s security platform for new and existing customers.
• Design and engineer security solutions tailored to customers’ environments and requirements.
• Guide customers through integrations with existing security tools and IT infrastructure.
• Troubleshoot complex technical challenges during onboarding and provide expert-level resolution.
• Conduct technical discovery sessions to understand customer environments and security objectives.
• Perform security assessments and recommend improvements to cybersecurity maturity.
• Analyze customer environments to identify security gaps and optimization opportunities.
• Create customized security roadmaps and implementation plans.
• Partner with Customer Success Management on customer onboarding and ongoing success.
• Monitor customer health and engagement to identify expansion opportunities and prevent churn.
• Identify opportunities to expand Blumira’s presence within existing customer accounts.
• Collaborate with Account Managers on the technical aspects of expansion discussions.
• Build relationships with technical stakeholders and decision-makers.
• Represent customer feedback internally to influence product development and enhancement priorities.
• Contribute to technical documentation, best-practice guides, and implementation guides.
• Stay current with cybersecurity trends, threats, and industry developments.
• Participate in customer advisory sessions and feedback collection initiatives.
• Mentor and share knowledge with team members.
• Collaborate with security operations and technical support teams on reactive support opportunities, allowing focus on proactive opportunities.
• Document customer interactions thoroughly and accurately.

Benefits

• Competitive compensation and stock equity plan.
• Flexible PTO.
• Flexible work environment that supports working from home.
• Medical, dental, vision, and life insurance.
• Company-sponsored pre-tax retirement savings program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior