Softline Processor
About The Position
The Softline Processor prepares donated apparel, shoes, accessories, and other textiles for Goodwill of the Finger Lakes retail stores. The role supports store shopping experiences and the organization’s mission by sorting, assessing, hanging, tagging, and labeling merchandise according to quality, brand, production, and pricing standards. The processor builds knowledge of apparel brands and trends, works toward production goals, assists customers, collaborates with the team, and helps maintain clean, safe, organized work areas. The position is based primarily in a retail store and donation processing area, which may resemble a warehouse setting, with occasional exposure to outdoor conditions when receiving donations and typically moderate noise levels. The role includes production goals tied to hours worked and eligibility for a production incentive program for meeting or exceeding established standards. For a standard 37.5-hour workweek, the stated sales production goal is $8,000 every two weeks, with adjusted goals for part-time schedules. The position requires open and flexible availability, including willingness to work nights, weekends, and holidays. Physical work includes extended standing and walking; frequent bending, reaching, crouching, kneeling, and lifting; and regular pushing and pulling. Items up to 25 pounds are lifted frequently, with heavier items handled with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Requirements
- Ability to read, understand, and complete production documentation.
- Clear communication skills for working with customers and teammates.
- Willingness to learn, accept feedback, and contribute to team success.
- Open and flexible availability.
- Willingness to work nights, weekends, and holidays.
- Ability to stand and walk for extended periods and frequently bend, reach, crouch, kneel, and lift.
- Ability to regularly push and pull items and frequently lift up to 25 pounds; heavier items are handled with assistance.
Nice To Haves
- High school diploma or GED preferred.
- Previous retail or production experience preferred, but not required.
Responsibilities
- Sort and assess clothing, shoes, accessories, and other textiles according to quality and brand standards.
- Hang, tag, and label merchandise accurately using production and pricing systems.
- Build and demonstrate ongoing knowledge of apparel brands, trends, and softline merchandise.
- Meet daily and bi-weekly production goals by efficiently processing donated items.
- Maintain a friendly, welcoming, and helpful attitude with customers and team members.
- Greet customers and address concerns courteously and respectfully in line with retail policies.
- Contribute positively to the team by sharing ideas and communicating concerns with coworkers and leadership.
- Maintain clean, stocked, and organized workstations and request supplies as needed.
- Help keep the store interior and exterior clean, safe, and organized.
- Perform additional duties and cross-train in other areas as assigned.
Benefits
- Eligible for the production incentive program, which rewards team members for meeting or exceeding established production standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
