Softline Merchandising Specialist

Goodwill Industries of Houston•La Porte, TX

About The Position

The Soft Lines Merchandising Specialist works in Goodwill Houston’s Donated Goods Program, processing soft goods donations so merchandise is ready for the sales floor. The role involves separating sellable, unsellable, and high-value items; preparing and organizing sellable goods; and handling donations efficiently and cost-effectively to maximize profitability and support Goodwill Houston’s mission. The position reports to the Store Manager. The specialist also contributes to customer service, donation operations, store recovery, housekeeping, and safety. Work takes place in a retail and donation-processing environment, with moderate indoor noise and periodic exposure to outside temperatures. The job requires prolonged standing and frequent physical movement, including lifting and moving donations and other items.

Requirements

A high school diploma or equivalent is preferred.
Ability to communicate effectively and interact well with people who have diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods.

Nice To Haves

Retail sales experience is preferred.
A high school diploma or equivalent is preferred.

Responsibilities

Sort soft goods donations, including clothing and linens, according to Goodwill Houston quality guidelines.
Stay current with market trends, merchandising, and competitive pricing.
Examine items to ensure they meet Goodwill Houston quality standards.
Hang approved, sorted goods on appropriate hangers and arrange items in size order by department.
Price soft goods according to current baseline pricing guidelines and use tagging equipment to place price points on items.
Identify items appropriate for eCommerce and give them to the manager on duty for processing, following the training guidelines.
Use designated personal protective equipment while on duty.
Keep the workstation clean and organized before, during, and after the shift.
Request additional production supplies from management when supplies are running low.
Assist with product rotation and sales floor recovery to maintain a Full, Fresh, and Friendly shopping environment.
Greet customers and assist with basic questions about store operations and merchandise.
Assist with unloading donations from donor vehicles, use the donation tablet accurately, and assist donors as needed.
Assist with loading and unloading equipment as needed.
Perform housekeeping and necessary janitorial work in assigned areas to keep them clean, safe, and clutter-free.
Help maintain the safety and security of associates, customers, and company property.
Immediately report work incidents and injuries.
Perform other duties assigned by management.
Demonstrate professionalism, good judgment, and a friendly, cooperative attitude.
Multitask, make quick decisions, adapt to change, and collaborate in a fast-paced, team-oriented environment.
Follow Goodwill Houston policies and procedures, loss prevention and safety regulations, guiding principles, and applicable local, state, and federal laws.
Be punctual and dependable, maintain a professional appearance, and protect confidential information.
Work safely and keep aisles and pathways to fire exits clear and free of clutter.