Softline Merchandising Specialist

Goodwill Industries of Houston•Richmond, TX

3d•Onsite

About The Position

The Softline Merchandising Specialist works in Goodwill Houston’s Donated Goods Program, sorting donated soft-line goods such as clothing and linens, separating sellable items from outlet products, and preparing approved merchandise for the sales floor. The role includes pricing basic clothing according to baseline standards and name-brand items according to Goodwill Houston guidelines, inspecting items for quality, hanging merchandise, and organizing it by department, category, and size. The position supports the efficient and cost-effective operation of the donated goods program to maximize profitability and further Goodwill Houston’s mission. The specialist also provides customer service, assists with donation processing, merchandise handling, floor recovery, safety and security, and janitorial work. The role follows company policies, procedures, safety regulations, and guiding principles, and includes other duties assigned by management.

Requirements

Excellent customer service skills.
Ability to communicate and interact well with a variety of personality types.
Ability to work a flexible schedule.
Reliable transportation.
Ability to continuously stand and walk for the duration of a shift; frequently push and pull; occasionally bend, stoop, crawl, kneel, reach above the shoulders, and climb a ladder; and lift up to 40 pounds.
Professional, friendly, and cooperative attitude; ability to multitask, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
Punctuality, dependable attendance, and appropriate appearance.

Nice To Haves

High school diploma or equivalent.
Retail sales experience.

Responsibilities

Sort soft goods, including clothing and linens, according to Goodwill Houston guidelines.
Price merchandise using current baseline pricing guidelines and applicable name-brand pricing guidelines.
Stay informed about industry trends, merchandising, and competitive pricing.
Inspect items to ensure they meet quality standards.
Hang approved sorted goods on appropriate hangers and organize them in size order by department.
Work efficiently to meet production standards.
Greet customers, provide excellent customer service, and answer basic questions about store operations and merchandise.
Help keep production supplies available.
Assist with loading and unloading merchandise as needed.
Receive and record donations as needed.
Assist with sorting donations according to guidelines as assigned.
Help maintain the security and safety of associates and property.
Assist with floor recovery as needed.
Perform necessary janitorial work.
Follow company policies and procedures, loss-prevention and safety regulations, guiding principles, and applicable laws.
Maintain a safe, clean, and organized work area; keep aisles and fire-exit pathways clear.
Complete assigned duties and other tasks as directed by management.