Softline Merchandising Specialist

Goodwill Industries of Houston•Pearland, TX

About The Position

The Soft Lines Merchandising Specialist works in Goodwill Houston’s Donated Goods Program, processing soft goods donations in the backroom so merchandise is ready for the sales floor. The role sorts items into sellable, unsellable, and high-value categories; hangs and organizes sellable goods by department, category, and size; and prices merchandise according to current guidelines. The position supports efficient, cost-effective handling of donated goods to maximize profitability and advance Goodwill Houston’s mission of connecting people to opportunities through education, training, and employment. The specialist also assists customers and donors, supports product rotation and sales-floor recovery, maintains a clean and safe workstation, uses required protective equipment, and follows company procedures and safety requirements. The role reports to the Store Manager.

Requirements

High school diploma or equivalent preferred.
Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods.

Nice To Haves

Retail sales experience.

Responsibilities

Sort soft goods donations, including clothing and linens, according to Goodwill Houston quality guidelines.
Stay current with market trends, merchandising, and competitive pricing.
Examine items to ensure they meet quality standards.
Hang approved, sorted goods on appropriate hangers and arrange them in size order by department.
Price soft goods according to current baseline pricing guidelines and use tagging equipment to apply prices.
Identify items that should be considered for eCommerce and give them to the manager on duty for processing.
Use designated personal protective equipment while on duty.
Maintain a clean and organized workstation before, during, and after the shift.
Request additional production supplies from management when needed.
Assist with product rotation and sales-floor recovery.
Greet customers and answer basic questions about store operations and merchandise.
Help unload donations from donor vehicles, use the donation tablet accurately, and assist donors as needed.
Assist with loading and unloading equipment as needed.
Perform housekeeping and janitorial duties in assigned areas, keeping spaces safe and free of clutter.
Help maintain the safety and security of associates, customers, and company property.
Report all work incidents and injuries immediately.
Follow company policies, procedures, safety regulations, guiding principles, and applicable laws.
Maintain professionalism, confidentiality, punctuality, dependability, and a professional appearance.
Keep aisles and pathways to fire exits clear and free of clutter.
Perform other duties as assigned by management.