Softline Merchandising Specialist

Goodwill Industries of Houston•Tomball, TX

About The Position

The Soft Lines Merchandising Specialist works in Goodwill Houston’s Donated Goods Program, sorting donated soft goods such as clothing and linens and identifying sellable, unsellable, and high-value items. The specialist hangs and organizes approved merchandise by department, category, and size, and prices items according to current guidelines. This position processes donations in the backroom so merchandise is ready for the sales floor, handling goods efficiently and cost-effectively to maximize profitability and support Goodwill Houston’s mission. The role also supports customers and donors, assists with product rotation and sales-floor recovery, maintains a clean and safe work area, follows company policies and safety procedures, and performs related duties assigned by management.

Requirements

Ability to communicate effectively and interact well with people who have diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods.

Nice To Haves

High school diploma or equivalent.
Retail sales experience.

Responsibilities

Sort soft goods donations according to Goodwill Houston quality guidelines, separating sellable, unsellable, and high-value items.
Examine items thoroughly to ensure they meet quality standards.
Hang approved items on appropriate hangers and arrange them in size order by department.
Price soft goods according to current baseline pricing guidelines and use tagging equipment to apply price points.
Identify items for eCommerce processing and give them to the manager on duty according to training guidelines.
Stay current with market trends, merchandising, and competitive pricing.
Use designated personal protective equipment while on duty.
Maintain a clean, organized, safe workstation and keep aisles and pathways to fire exits clear.
Request additional production supplies from management when needed.
Assist with product rotation and sales-floor recovery.
Greet customers and help with basic questions about store operations and merchandise.
Assist with unloading donations from donor vehicles, use the donation tablet accurately, and assist donors as needed.
Assist with loading and unloading equipment as needed.
Perform housekeeping and janitorial duties in assigned areas.
Help maintain the safety and security of associates, customers, and company property.
Report work incidents and injuries immediately.
Follow Goodwill Houston policies, procedures, safety and loss-prevention regulations, guiding principles, and applicable laws.
Demonstrate professionalism, good judgment, a cooperative attitude, punctuality, dependability, and confidentiality.
Complete other duties assigned by management.