Social Media Engagement Coordinator

Jackson Spalding • Atlanta, GA

87d

About The Position

Jackson Spalding is seeking an enthusiastic social media coordinator to work with a nationally recognized QSR client on social media community management. The role manages audience engagement and inbound conversations across social media channels, helping attract, delight, and convert audiences into brand advocates and customers. It also involves experimenting with, innovating, and optimizing social media tools and channel features.

Requirements

• Bachelor of Arts degree in communications, marketing, or a related field.
• 1–2 years of agency or in-house social media experience.
• Experience with social media community engagement and platform management.
• Knowledge of social media metrics, social listening, data analysis, and reporting.
• Social media copywriting experience and creative writing skills.
• Agility, resourcefulness, time-management skills, and strong attention to detail.
• Ability to adapt and work well independently and as part of a team.
• Experience with Sprinklr or similar social media management tools.
• A growth mindset and eagerness to learn.
• Outcomes- and metrics-driven approach.

Nice To Haves

• Social media strategy experience.
• Familiarity with generative AI tools and curiosity about using AI to improve workflows and enhance work quality.

Responsibilities

• Manage audience engagement and inbound conversations across various social media channels.
• Create top-notch customer experiences through social media.
• Manage community engagement for various brand social channels.
• Support social media listening, reporting, and light data analysis to identify trends, audience insights, and optimization opportunities.
• Participate in brainstorming and planning sessions.
• Participate actively in day-to-day client work and project support.
• Contribute to national account teams in a fast-paced, always-on environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level