Social Community Manager

Manychat, Inc • Austin, TX

1d • Hybrid

About The Position

Manychat is seeking an early-career Social Community Manager based in Austin, Texas, to serve as the company’s human voice across social media. The role involves engaging with the community, answering questions about the platform, monitoring conversations and sentiment, and finding new ways to connect with audiences. Product knowledge is not required at the outset; the company will provide training during the first few weeks. The position is hybrid, with three days a week in the office.

The Social Community Manager will begin by posting and engaging on Manychat’s social channels and gradually take on more responsibility, including managing the content calendar and contributing original ideas. The role sits within the Marketing team and shares analytics and social-listening insights with the Head of Social and wider team.

Requirements

• Use a calm and respectful tone when responding, including to people with problems or complaints.
• Write clearly in a natural, personable style.
• Have a good understanding of how people use social platforms such as Instagram and TikTok.
• Be eager to learn Manychat and its product; training is provided during the first few weeks.
• Be organized enough to keep work across several channels from being missed.

Nice To Haves

• Experience in social media or community management; recent graduates with a social media internship are welcome to apply.
• An eye for trends and ideas that could engage people.
• A thoughtful approach to analytics and social listening.
• Comfort on camera; this is a bonus, not a requirement.

Responsibilities

• Post and engage with content on Manychat’s social channels, gradually taking over posting and engagement for the social team’s content.
• Reply to community comments and direct messages and build relationships with the audience.
• Answer platform questions from creators and customers, and route unresolved questions to the appropriate team.
• Monitor social conversations to gather sentiment, identify trends, and find opportunities for Manychat to participate.
• Quickly flag negative sentiment to the brand health team.
• Support podcast distribution and repost content on channels where Manychat is not yet posting.
• Share analytics and social-listening insights with the Head of Social and the wider team.
• Grow into managing the content calendar and bringing ideas to the team.

Benefits

• Professional development budget for conference tickets, online courses, and other relevant resources.
• Comprehensive medical, dental, and vision coverage for employees and their dependents.
• Hybrid work and generous, flexible time off planned with the team.
• Free meals and snacks in the office.
• Company-funded sport activities, annual offsites, and team-building events.
• Access to AI tools such as Claude and OpenAI by default, with support for adopting tools that help teams work faster.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed