SMB Senior Account Executive, Comcast Business

Comcast • Grand Rapids, MI

4d

About The Position

The SMB Senior Account Executive sells Comcast Business Internet, Data, Video, and Voice services to small and midsize businesses, with a focus on advanced communications solutions such as PRI, Hosted PBX, and multi-location opportunities. The role develops and manages a sales territory, identifies customer communication needs through a consultative process, and recommends bundled products and services. It includes creating and delivering face-to-face sales presentations, prospecting for new customers, building local business partnerships, and maintaining a pipeline that supports monthly quota performance and revenue growth. The role also works with technical, customer service, and other support teams to help ensure customer satisfaction and a positive Comcast experience.

The position is expected to meet or exceed assigned sales, financial, unit, and business-quality objectives; maintain sales records and prepare reports; stay informed about Comcast offerings, competitors, and emerging technologies; and adhere to company standards and professional conduct. Employees are also expected to put customers first, learn and advocate for Comcast products and digital tools, collaborate as a team, participate in the Net Promoter System, support inclusion, and act responsibly toward customers, colleagues, investors, and communities.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills in adaptability, communication, critical thinking, problem solving, customer focus, persuasion, professional integrity, resilience, technical knowledge, and workplace organization.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Sell Comcast Business Internet, Data, Video, and Voice services to small and midsize businesses.
• Focus sales efforts on advanced communications solutions, including PRI, Hosted PBX, and multi-location opportunities.
• Create and deliver face-to-face sales presentations demonstrating knowledge of current Comcast products and services.
• Promote bundled products and recommend solutions suited to customer needs.
• Develop and manage a territory, including local business partnerships, organizational affiliations, and local brand positioning.
• Generate leads through prospecting activities such as cold calling, canvassing, customer referrals, and partner relationships.
• Use a consultative process to identify improvements that help prospects communicate more effectively.
• Manage a high-activity territory with a comprehensive business plan and maintain a pipeline of qualified prospects sufficient to meet or exceed monthly quotas.
• Maintain quality sales records and prepare sales and activity reports as required.
• Work with technical, customer service, and related support teams to support end-to-end sales, customer satisfaction, and revenue growth.
• Remain knowledgeable about Comcast products and services, the competitive landscape, and emerging technologies.
• Achieve and exceed assigned sales, financial, unit, and business-quality objectives.
• Support customer satisfaction and a positive impression of the Comcast Experience.
• Follow company standards and business professionalism, and maintain punctual, regular, and consistent attendance.
• Put customers first, collaborate as a team, participate in the Net Promoter System, support inclusion, and act responsibly toward customers, colleagues, investors, and communities.
• Perform other duties and responsibilities as assigned.

Benefits

• Commission opportunity for eligible sales positions, with potential for earnings above targeted compensation for employees who exceed sales targets.
• Benefits for eligible employees, with options and tools intended to support physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior