SMB Senior Account Executive, Comcast Business

Comcast • Chicago, IL

3d • Onsite

About The Position

Comcast Business is hiring an SMB Senior Account Executive to sell Comcast Internet, Data, Video, and Voice services to small and midsize businesses, with an emphasis on advanced communications solutions such as PRI, Hosted PBX, and multi-location opportunities. The role includes developing a territory, prospecting for new customers, delivering face-to-face sales presentations, and recommending bundled products and solutions that address customers’ communication needs. The position is based at 1255 W. North Ave in Chicago. The representative is expected to meet or exceed sales, financial, unit, and business quality objectives while maintaining customer satisfaction and a positive impression of the Comcast experience. The role also calls for keeping current with Comcast offerings, competitors, and emerging technologies, and coordinating with technical, customer service, and other support teams to support customer sales and satisfaction. A bachelor’s degree is preferred; relevant work experience is listed as 5–7 years.

Requirements

• 5–7 years of relevant work experience.
• A bachelor’s degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Ability to sell to small and midsize businesses and manage a sales territory.
• Skills listed include adaptability, communication, critical thinking, problem solving, customer focus, persuasion, professional integrity, resilience, technical knowledge, and workplace organization.
• Spanish/English ability is preferred but not required.

Nice To Haves

• Spanish/English bilingual ability.
• Bachelor’s degree.

Responsibilities

• Sell Comcast Commercial Internet, Video, and Voice services to small and midsize businesses, including advanced communications solutions such as PRI, Hosted PBX, and multi-location services.
• Generate new leads through cold calling, canvassing, customer referrals, partner relationships, and other prospecting activities.
• Develop and manage a territory, including local business partnerships, organizational affiliations, and Comcast’s local positioning and brand.
• Create and deliver face-to-face sales presentations demonstrating knowledge of Comcast products and services.
• Promote bundled products and identify customer communication needs through a consultative sales process.
• Manage a territory with a high level of activity and a comprehensive business plan.
• Maintain a pipeline of qualified prospects to support monthly quota performance and above.
• Achieve and exceed assigned sales, financial, unit, and business quality objectives.
• Maintain sales records and prepare sales and activity reports as required.
• Support customer satisfaction and a positive impression of the Comcast experience.
• Coordinate with technical, customer service, and related support teams to support end-to-end sales and customer satisfaction.
• Stay knowledgeable about Comcast products and services, the competitive landscape, and emerging technologies.
• Follow company standards and business professionalism, and maintain punctual, regular, and consistent attendance.
• Perform other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, prioritize customer experience, contribute to the Net Promoter System, collaborate as a team, drive results and growth, and support an inclusive culture.

Benefits

• Comcast states that eligible employees receive a range of benefits, with personalized options and guidance intended to support physical, financial, and emotional well-being. Specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior