SMB Account Representative (Inside Sales)

Ingram Micro•Buffalo, NY

1d•Hybrid

About The Position

Ingram Micro is hiring more than 20 SMB Account Representatives as it invests in and expands its Small & Medium Business segment. This customer-facing inside sales role owns and grows a portfolio of approximately 125 reseller accounts, including new and established customers. The representative serves as a trusted partner, primary point of contact, and escalation point, with responsibility for driving revenue and delivering a strong customer experience. The role is based in Buffalo, NY; Irvine, CA; Scottsdale, AZ; or Greeg, SC, and follows a hybrid schedule with three days per week onsite. Schedule flexibility is strongly preferred. Compensation includes a competitive base salary and quarterly uncapped commission, with commission guaranteed for the first quarter as ramp support. The position is presented as a launchpad to further sales careers, with potential growth into senior sales, account management, or business development roles.

Requirements

At least 2 years of sales or customer service experience in any industry, or at least 1 year of experience in technology, distribution, or a related field.
High school diploma or equivalent.
Basic proficiency in Microsoft Excel and Word.
Strong written and verbal communication skills.
Ability to influence and persuade customers and partners.
Customer-focused mindset and drive to deliver results.
Comfort working in a fast-paced, high-volume environment.
Strong organizational skills and ability to prioritize effectively.
Ability to collaborate and build relationships across teams.
Resilience and adaptability in a dynamic environment.

Nice To Haves

Bachelor’s degree.
Schedule flexibility.

Responsibilities

Own and grow a portfolio of approximately 125 reseller accounts, including new and established accounts.
Build strong customer relationships and act as the primary point of contact and escalation point.
Identify and act on opportunities to increase revenue, margin, and product adoption.
Drive day-to-day sales activity, including quoting, following up, and closing opportunities.
Proactively engage customers to uncover business needs and position solutions.
Partner with internal teams and vendors to drive results.
Prioritize effectively in a high-volume, fast-paced environment.
Set clear expectations and follow through with urgency and accuracy.

Benefits

Quarterly uncapped commission, with a target of approximately 30%.
Commission guaranteed for the first quarter.
Healthcare benefits.
Paid time off.
Parental leave.
401(k) plan and company match.
Short-term and long-term disability coverage.
Basic life insurance.
Wellbeing benefits.
Potential merit increases, annual bonus or sales incentives, and long-term incentives, based on position level and individual performance.