SMB Account Manager, Food & Beverage

Block•San Francisco, CA

3d•$108,160 - $202,800

About The Position

Join Square’s Account Management team and help small and medium-sized business owners get the most from Square through tailored guidance. As an Account Manager on the SMB Food and Beverage team, you will build partnerships with food-sector merchants, understand their needs, develop solutions, and advocate for them within Square. You will support clients, identify growth opportunities, and tailor Square products to complex business scenarios. The role reports to the F&B team lead and involves working with Sales, Support, and Product teams to improve the customer experience.

Requirements

At least 3 years of experience in Sales, Account Management, or a related field.
Experience discovering and closing sales opportunities and building client relationships.
Experience managing a pipeline successfully to achieve revenue targets.
Excellent organizational, analytical, written, and verbal communication skills.
Passion for and knowledge of how new technologies can better serve small and medium-sized businesses.
A track record of delivering measurable outcomes, driving adoption, and being viewed by clients as a trusted advisor.

Nice To Haves

Experience in the Food and Beverage industry.

Responsibilities

Own, retain, and grow a portfolio of SMB Food & Beverage merchants through tailored adoption of Square tools.
Drive expansion through product adoption, upselling, and value-based recommendations.
Advocate for merchants within Square, surface their needs, and share insights that can shape products.
Balance proactive outreach, retention activities, and growth opportunities through effective organization and time management.
Work with Sales, Support, and Product teams to ensure customers have a strong experience across Square.
Build client partnerships, understand business needs, and develop solutions for complex business scenarios.