Account Manager, SMB

Sensor Tower • New York, NY

3d • $80,000 - $90,000 • Hybrid

About The Position

Sensor Tower is hiring a commercially driven Account Manager to manage and grow a portfolio of SMB customers. The role focuses on building strong client relationships, understanding customers’ business needs, helping them realize value from Sensor Tower’s digital intelligence platform, and driving renewals, upsell opportunities, and long-term retention. The Account Manager will own their accounts, identify opportunities for growth, and work with internal teams to improve the customer experience in a fast-paced SaaS environment.

The position is hybrid, with 2–3 days per week in Sensor Tower’s New York City office. Base salary is $80,000–$90,000, with uncapped commission on top of base salary.

Requirements

• Experience in SaaS sales as an Account Executive or Account Manager.
• Strong understanding of the SaaS industry and digital ecosystem.
• Ability to identify product penetration, renewal, and upsell opportunities within a managed customer base.
• Ability to present complex data solutions clearly and concisely to a variety of audiences, including non-technical audiences.
• An eye for detail and ability to follow industry trends and interpret their day-to-day business impact.

Nice To Haves

• A self-starting attitude and entrepreneurial spirit.
• Enjoyment of working in small, fast-paced teams, taking initiative and accountability, and generating results every day.

Responsibilities

• Manage and grow business and Net Revenue Retention (NRR) by managing renewals and upsells.
• Conduct C-level discussions with customers and strategize how they can use the platform for their use cases.
• Create, manage, and implement Quarterly Business Reviews.
• Proactively understand clients’ businesses and provide competitive insights and trends.
• Collaborate with global product, engineering, and other technical teams to improve product offerings.
• Follow industry trends and interpret their day-to-day business impact.
• Understand the product development cycle and communicate effectively between product teams and customers to manage expectations about feature requests and releases.
• Identify product penetration, renewal, and upsell opportunities within the managed customer base.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed