Account Manager, SMB
About The Position
Sensor Tower is seeking a commercially driven Account Manager to manage and grow a portfolio of SMB customers. The role focuses on building strong client relationships, understanding business needs, and helping customers get value from Sensor Tower’s digital intelligence platform while driving renewals, upsell opportunities, and long-term retention. The position requires ownership of customer accounts, identifying opportunities for growth, and working with internal teams to improve the customer experience in a fast-paced SaaS environment. The role is hybrid, with 2–3 days per week in Sensor Tower’s New York City office. Compensation includes a base salary of $80,000–$90,000 and uncapped commission on top of base salary.
Requirements
- Experience in SaaS sales as an Account Executive or Account Manager.
- Strong understanding of the SaaS industry and digital ecosystem.
- Ability to identify product penetration, renewal, and upsell opportunities within a managed customer base.
- Ability to present complex data solutions clearly and concisely to a variety of audiences, including non-technical audiences.
- Attention to detail and ability to follow industry trends and interpret their day-to-day business impact.
- Comfort working in small, fast-paced teams and taking initiative and accountability.
Nice To Haves
- A self-starting attitude and entrepreneurial spirit are highly encouraged.
Responsibilities
- Manage business and grow Net Revenue Retention (NRR) through renewals and upsells.
- Hold C-level discussions with customers and strategize their use cases for the platform.
- Create, manage, and implement Quarterly Business Reviews.
- Proactively understand clients’ businesses and provide competitive insights and trends.
- Collaborate with global product, engineering, and other technical teams to improve product offerings.
- Follow industry trends and interpret their day-to-day business impact.
- Communicate effectively between product teams and customers about the product development cycle, feature requests, releases, and expectations.
- Identify product penetration, renewal, and upsell opportunities within the managed customer base.
Benefits
- Uncapped commission on top of base salary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
