Account Manager, SMB
About The Position
Sensor Tower is seeking a commercially driven Account Manager to manage and grow a portfolio of small and medium-sized business (SMB) customers. The role focuses on building strong client relationships, understanding customers’ business needs, helping them get value from Sensor Tower’s digital intelligence platform, and driving renewals, upsell opportunities, and long-term retention. The Account Manager will own their accounts, identify growth opportunities, and work with internal teams to improve the customer experience in a fast-paced SaaS environment. The position is hybrid, with 2–3 days per week in Sensor Tower’s Culver City office. Base salary is $80,000–$90,000, with uncapped commission in addition to base salary.
Requirements
- Experience in SaaS sales as an Account Executive or Account Manager.
- Strong understanding of the SaaS industry and digital ecosystem.
- Ability to identify product penetration, renewal, and upsell opportunities within a managed customer base.
- Ability to present complex data solutions clearly and concisely to varied audiences, including non-technical audiences.
- Attention to detail and ability to follow industry trends and interpret their day-to-day business impact.
- Comfort working in small, fast-paced teams and taking initiative and accountability.
Nice To Haves
- A self-starting attitude and entrepreneurial spirit are highly encouraged.
Responsibilities
- Manage and grow business and Net Revenue Retention (NRR) by managing renewals and upsells.
- Hold C-level discussions with customers and strategize their use cases for the platform.
- Create, manage, and implement Quarterly Business Reviews.
- Proactively understand clients’ businesses and provide competitive insights and trends.
- Collaborate with global product, engineering, and other technical teams to improve product offerings.
- Follow industry trends and interpret their day-to-day business impact.
- Understand the product development cycle and communicate effectively between product teams and customers to manage expectations about feature requests and releases.
- Identify product penetration, renewal, and upsell opportunities within the managed customer base.
Benefits
- Uncapped commission on top of base salary
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
