Account Manager (SMB)

Vendelux • New York, NY

1d • $120,000 - $140,000 • Hybrid

About The Position

Vendelux is hiring an Account Manager to manage a complex portfolio of SMB customer accounts across the full customer lifecycle. The role spans onboarding and enablement, adoption, renewals, upsells, and negotiations, with a focus on retaining customers and helping shape the company’s Customer Success practices. The position is hybrid, with four days per week in Vendelux’s New York City office, and requires customer-site travel at least two days per month.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or a combination of both.
• Experience owning the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts in a fast-paced environment.
• Comfort with traveling to meet customers and building in-person relationships.
• Highly accountable and self-starting approach to work.
• Strong communication skills, including navigating difficult conversations with customers and internal stakeholders.

Nice To Haves

• Experience at a B2B SaaS or high-growth technology company.
• Experience in a high-growth B2B SaaS company.

Responsibilities

• Manage accounts across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage competing priorities, with 9 or more active workstreams at a time.
• Lead structured onboarding and training programs to accelerate time-to-value and product adoption.
• Run proactive customer meeting campaigns and renewal processes.
• Negotiate renewals and expansions, developing business cases that demonstrate return on investment.
• Drive retention through creative efforts to resolve account risks and prevent churn.
• Travel to customer sites at least two days per month to strengthen relationships and accelerate outcomes.
• Contribute to customer community building through webinars, case studies, and events.

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental, and vision
• 401(k)
• Catered lunch every day in the NYC office
• Unlimited PTO
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed