Account Manager, SMB accounts

Kaseya • Miami, FL

6d

About The Position

Kaseya is seeking an enthusiastic, results-driven Account Manager to own a portfolio of SMB accounts with strong growth potential. The role focuses on re-engaging existing customers, expanding account value, identifying new opportunities, strengthening customer relationships, and driving consistent revenue growth through proactive account management. The Account Manager works with internal teams to deliver a seamless customer experience and uses Salesforce to manage pipeline, activity, forecasting, and reporting.

Requirements

• At least 2 years of experience in account management or a relationship-focused sales role.

Nice To Haves

• Experience in B2B sales managing SMB or mid-market clients; SaaS or technology experience preferred.
• Proven ability to meet or exceed sales targets.
• Strong commercial mindset and interest in account growth and expansion.
• Motivation, coachability, and resilience in a fast-paced environment.
• Excellent communication, organizational, and interpersonal skills.
• Experience using CRM tools; Salesforce preferred.
• Strong analytical and forecasting abilities.

Responsibilities

• Own a portfolio of SMB accounts and identify upsell and cross-sell opportunities across Kaseya’s product suite.
• Re-engage existing customers, build relationships with key decision-makers, and align solutions with evolving customer needs.
• Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews.
• Monitor product usage and adoption, address gaps, and drive increased engagement to support growth and retention.
• Own and exceed revenue targets by driving expansion within the account base.
• Collaborate with Customer Success, Sales, and other internal teams to improve the customer experience and maximize account potential.
• Use Salesforce to manage pipeline, track account activity, and maintain accurate forecasting and reporting.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed