Account Manager, SMB

Sensor Tower•Culver City, CA

2d•Hybrid

About The Position

Sensor Tower is seeking a commercially driven Account Manager to manage and grow a portfolio of small and medium-sized business customers. The role focuses on building strong client relationships, understanding customer business needs, helping customers get value from Sensor Tower’s digital intelligence platform, and driving renewals, upsells, and long-term retention. This is a hands-on role involving ownership of accounts and collaboration with internal teams to improve the customer experience. The position is hybrid, with 2–3 days per week in the Culver City office. Base salary is $80,000–$90,000, with uncapped commission on top of base salary.

Requirements

Experience in SaaS sales as an Account Executive or Account Manager.
Strong understanding of the SaaS industry and digital ecosystem.
Ability to identify product penetration, renewal, and upsell opportunities within a managed customer base.
Ability to present complex data solutions clearly and concisely to a variety of audiences, including non-technical audiences.
Attention to detail and ability to follow industry trends and interpret their day-to-day business impact.
Comfort working in small, fast-paced teams and taking initiative and accountability.

Nice To Haves

A self-starting attitude and entrepreneurial spirit are highly encouraged.

Responsibilities

Manage and grow net revenue retention by managing renewals and upsells.
Hold C-level discussions with customers and strategize their use cases for the platform.
Create, manage, and implement Quarterly Business Reviews.
Proactively understand clients’ businesses and provide competitive insights and trends.
Collaborate with global product, engineering, and other technical teams to improve product offerings.
Follow industry trends and interpret their day-to-day business impact.
Understand the product development cycle and communicate effectively between product teams and customers to manage expectations about feature requests and releases.
Identify product penetration, renewal, and upsell opportunities within the managed customer base.