SMB Account Executive, Comcast Business

Comcast Resume • Royal Oak, MI

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About The Position

The SMB Account Executive is responsible for selling integrated communications solutions to small- and medium-sized business customers. The role develops relationships with individual businesses and the community, and positions the Comcast brand as a key component of the sales strategy while following Comcast’s touchstones.

The position involves presenting Comcast products and services, promoting bundled solutions, generating new business, developing a sales territory, and retaining customers through a strong customer experience. The Account Executive also monitors the competitive landscape, prepares sales and activity reports, and regularly meets customers outside the office. The role requires regular, punctual attendance and availability for nights, weekends, variable schedules, and overtime as necessary.

The stated base pay is $50,450, with total target compensation of $80,450 including targeted commission. Sales compensation may provide additional earnings for exceeding sales targets. A bachelor’s degree is preferred, though equivalent coursework and experience or extensive related professional experience may also be considered. The role requires 0–2 years of relevant work experience.

Requirements

• 0–2 years of relevant work experience.
• Bachelor’s degree preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.
• Skills in adaptability, communication, critical thinking, problem solving, customer focus, persuasion, professional integrity, resilience, technical knowledge, and workplace organization.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor’s degree.
• Relevant coursework and experience or extensive related professional experience may be considered in place of the stated degree.

Responsibilities

• Assist with creating and delivering face-to-face sales presentations demonstrating knowledge of Comcast products and services.
• Promote bundled products and sell solutions suited to customer needs while pursuing departmental, financial, and unit targets.
• Monitor competitors and emerging technologies to position Comcast Business Services in the marketplace.
• Generate leads through prospecting, including cold calling, canvassing, customer referrals, and partner relationships.
• Develop the sales territory by cultivating local business partnerships and organizational affiliations.
• Retain customers by providing a superior customer experience and building customer relationships.
• Coordinate with internal teams to support operational efficiency and service levels, and follow up effectively with customers.
• Prepare sales and activity reports as required.
• Attend regular out-of-office customer meetings and use verbal and written communication, presentation, persuasion, and negotiation skills.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Understand and follow Comcast’s Operating Principles.
• Put customers first and support seamless digital experiences across customer touchpoints.
• Learn, use, and advocate for Comcast technology, products, services, and digital tools.
• Collaborate as a team, contribute to the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.
• Perform other duties and responsibilities as assigned.

Benefits

• Comcast provides a range of benefits to eligible employees, with options and guidance intended to support employees physically, financially, and emotionally. Specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level