Smart Product Delivery Consultant

Kainos • Indianapolis, IN

9d

About The Position

As a Smart Product Delivery Consultant at Kainos, you will lead the implementation, configuration, adoption, and continuous improvement of cloud-based products for global customers. You will understand customer requirements and design commercially viable solutions aligned with their Workday configuration and business objectives. You will own customer relationships and delivery outcomes, provide expert guidance, and support junior colleagues through coaching, mentoring, and knowledge sharing.

The role includes leading Smart Product implementations, guiding discovery and analysis, advising customers on Smart Audit and User Access Review, and acting as a subject-matter expert on product functionality, benefits, dependencies, and limitations. You will manage customer expectations and delivery risks, provide training and knowledge transfer, improve delivery methods and processes, collaborate with Customer Success, Product, Engineering, and Sales, and develop team capability.

Requirements

• Strong understanding of Workday products, including HCM and/or a specialist capability.
• Strong commercial experience in SaaS implementation, technology consulting, business analysis, or quality assurance.
• Demonstrable experience independently leading complex customer-facing engagements and taking accountability for scope, governance, risks, commercial outcomes, solution quality, and transition into ongoing support.
• Strong consulting skills, including presenting, leading workshops, and demonstrating and explaining complex functionality or solutions to customers.
• Excellent customer management skills, including managing expectations, constructively challenging, resolving issues, and escalating appropriately.
• Sound commercial judgement and understanding of scope, estimation, utilisation, delivery risk, and the commercial dynamics of a professional services organisation.
• Experience coaching, mentoring, or line-managing junior colleagues.
• Ability to identify and implement improvements to delivery tools, standards, or processes.
• Willingness to work across relevant Workday delivery services and travel to customer locations when required.

Nice To Haves

• Workday HCM, Financials, or Payroll Certification.
• Familiarity with service management tools such as JIRA Service Desk, ServiceNow, or equivalent.
• Relevant Workday, testing, security, privacy, or project delivery certifications.
• Exposure to customer success metrics, adoption health scoring, or maturity frameworks.
• Experience in audit, risk, control assurance, or continuous control monitoring.
• Experience with data masking, data privacy, or information security solutions.

Responsibilities

• Own the successful delivery of Smart Product implementations, ensuring outcomes meet agreed scope, timeline, quality, and commercial expectations.
• Lead customer discovery and analysis, identify appropriate use cases, and recommend approaches that support adoption of Smart Audit and User Access Review.
• Explain Smart Product functionality, benefits, dependencies, and limitations in the context of each customer’s Workday configuration.
• Build trusted customer stakeholder relationships, communicate progress and risks, manage expectations, and resolve or escalate issues appropriately.
• Provide training and knowledge transfer so customers can understand, use, and maintain their configured solutions.
• Identify and implement improvements to delivery methods, tools, documentation, training, and internal processes.
• Collaborate with Customer Success, Product, Engineering, and Sales, providing feedback and supporting feature and fix definition, testing, release, and customer rollout.
• Coach and mentor junior colleagues, maintain training materials, and coordinate onboarding and upskilling across relevant teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed