Smart Home Consultant

ADT • Atlanta, GA

2d

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team, which installs and services smart security solutions in homes and businesses. In this role, you will consult with residential customers to design home security and smart home setups that meet their needs. You will install and activate security hardware, cameras, IoT devices, and other smart home products, integrate them with existing systems, troubleshoot technical questions, and educate customers on the app and product features. The role also includes identifying opportunities to recommend additional products that strengthen home protection.

The position pays $17.00 per hour. The posting states average annual earning potential of $105,000, with uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. During a three-week onboarding program, training is paid at an additional $320 per week on top of hourly pay. Training includes New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup that support their safety goals.
• Ability to learn continuously and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Short- and long-term disability insurance, life insurance, and well-being benefits.
• Paid time off.
• Company vehicle provided for work use.
• Paid onboarding training, with an additional $320 per week during the three-week program.
• Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED