Smart Home Consultant

ADT•Springfield, MO

16h

About The Position

The Smart Home Consultant works with residential customers to design home security and smart-home setups that meet their needs. The role combines in-home consultation and consultative sales with hands-on installation, activation, troubleshooting, customer onboarding, and product education. Consultants help customers understand how security systems, IoT devices, and smart-home products work together, integrate new products with existing setups, and provide proactive support to build customer confidence.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record; additional licensing may be required depending on location.
Strong customer-focused communication skills.
Technical aptitude with smart-device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.
Willingness and ability to continuously learn and adapt to new tools and technologies.

Responsibilities

Deliver in-home consultations and assessments.
Recommend smart-home and security solutions based on customer goals.
Install and activate security hardware, cameras, IoT devices, and smart-home products.
Integrate new products with the customer’s existing setup.
Troubleshoot and resolve technical questions.
Complete customer onboarding and provide product education.
Build long-term customer confidence through proactive support.
Identify upsell opportunities that strengthen home protection.
Advise customers on system design and setup to support their safety goals.

Benefits

Medical, dental, and vision insurance.
401(k) with company match.
Tuition reimbursement.
Company vehicle.
Short- and long-term disability insurance.
Life insurance.
Well-being programs.
Paid time off.
Professional development and career growth opportunities.
Flexible work schedule.
Uncapped commissions, job-completion pay, quality bonuses, and referral incentives.
Three weeks of hands-on training at $320 per week.