Smart Home Consultant

ADT•Pelham, AL

About The Position

As a Smart Home Consultant on ADT’s Field Operations team, you will help residential customers design home setups that protect what they value most. The role combines hands-on installation with consultative sales, explaining how security, IoT devices, and smart home products work together. You will activate systems, educate customers about the app and product features, and tailor solutions to each customer’s needs.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record; additional licensing may be needed based on location.
Strong customer-focused communication skills.
Technical aptitude with smart device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Ability to advise customers on system design and setup that support their safety goals.
Ability to learn continuously and adapt to new tools and technologies.
Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

Deliver in-home consultations and assessments.
Recommend smart home and security solutions based on customer goals.
Install and activate security hardware, cameras, IoT devices, and smart home products.
Integrate new products with the customer’s existing setup.
Troubleshoot and resolve technical questions.
Complete customer onboarding and product education.
Build long-term customer confidence through proactive support.
Identify upsell opportunities that strengthen home protection.

Benefits

Medical, dental, and vision insurance.
401(k) with company match.
Tuition reimbursement.
Company vehicle.
Short- and long-term disability insurance.
Life insurance.
Well-being programs.
Paid time off.
Professional development and career growth opportunities.
Flexible work schedule.
Uncapped commissions, job-completion pay, quality bonuses, and referral incentives.