Smart Home Consultant

ADT • Pearl, MS

14h • Onsite

About The Position

As a Smart Home Consultant, you guide residential customers in designing home security and smart-home setups that help protect what they value. The role combines hands-on installation with consultative sales. You explain how security systems, IoT devices, and smart-home products work together; install and activate equipment; educate customers on the app and system features; and tailor each solution to the customer’s needs.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and a clean driving record; additional licensing may be needed depending on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart-device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup to support their safety goals.
• Ability to learn continuously and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assess customer needs.
• Recommend smart-home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart-home products.
• Integrate new products with customers’ existing setups.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and provide product education.
• Build customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Tuition reimbursement.
• Company vehicle.
• Short- and long-term disability insurance.
• Life insurance.
• Well-being programs.
• Paid time off.
• Professional development and career growth opportunities.
• Flexible work schedule.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED