Smart Home Consultant
About The Position
The Smart Home Consultant is part of ADT’s Field Operations team, which installs and services smart security solutions in customers’ homes and businesses. In this role, you will advise residential customers on home security and smart home setups, combining in-home consultation and hands-on installation with consultative sales. You will install and activate security hardware, cameras, IoT devices, and other smart home products; integrate them with existing customer systems; and help customers understand their system and the company’s app and features. The role also includes troubleshooting, customer onboarding and education, proactive support, and identifying upsell opportunities. The position offers hourly pay of $15.30–$19.55, with average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. New hires receive three weeks of onboarding training and an additional $320 per week during training. A company vehicle is provided for work use.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and a clean driving record; additional licensing may be required depending on location.
- Strong customer-focused communication skills.
- Technical aptitude with smart device ecosystems and connected technologies.
- Ability to understand how multiple products interact within a home network.
- Ability to climb and lift 10 or more pounds.
- Ability to work indoors and outdoors in varied conditions.
- Ability to adapt to new tools and technologies.
Responsibilities
- Deliver in-home consultations and assessments.
- Recommend smart home and security solutions based on customer goals.
- Install and activate security hardware, cameras, IoT devices, and smart home products.
- Integrate new products with customers’ existing setups.
- Troubleshoot and resolve technical questions.
- Complete customer onboarding and provide product education.
- Build customer confidence through proactive support.
- Identify upsell opportunities that strengthen home protection.
- Advise customers on system design and setup to support their safety goals.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability coverage
- Life insurance
- Well-being benefits
- Paid time off
- Company vehicle provided for work use
- Paid onboarding training, including an additional $320 per week during the three-week program
- Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
