Smart home Consultant

ADT • Nashville, TN

1d

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team, which installs and services smart security solutions in customers’ homes and businesses. The role combines in-home consultations and hands-on installation with consultative sales. The consultant helps residential customers design systems suited to their safety goals, install and activate security and smart home products, integrate them with existing setups, and explain how to use ADT’s app and features. The position also involves troubleshooting, proactive customer support, and identifying opportunities to strengthen home protection through additional products.

The role pays $17.00 per hour and offers earning potential averaging $105,000 annually through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. During a three-week onboarding program, employees receive an additional $320 per week on top of hourly pay. Training includes New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup to support their safety goals.
• Willingness and ability to learn and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Short- and long-term disability insurance, life insurance, and well-being benefits.
• Paid time off.
• Additional $320 per week during the three-week onboarding program.
• Company vehicle provided for work use.
• Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED