Smart Home Consultant

ADT•Charlotte, NC

11h•Onsite

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team, which installs and services smart security solutions and provides troubleshooting and customer education. The role combines in-home consultation, hands-on installation, and consultative sales to help residential customers design security and smart home systems suited to their needs. The consultant installs and activates products, integrates them with existing setups, educates customers on ADT’s app and features, and provides proactive support.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record; additional licensing may be needed depending on location.
Strong customer-focused communication skills.
Technical aptitude with smart device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Ability to advise customers on system design and setup to support their safety goals.
Ability to adapt to new tools and technologies as a continuous learner.
Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

Deliver in-home consultations and assessments.
Recommend smart home and security solutions based on customer goals.
Install and activate security hardware, cameras, IoT devices, and smart home products.
Integrate new products with the customer’s existing setup.
Troubleshoot and resolve technical questions.
Complete customer onboarding and product education.
Build long-term customer confidence through proactive support.
Identify upsell opportunities that strengthen home protection.

Benefits

Medical coverage
Dental coverage
Vision coverage
401(k) with company match
Tuition reimbursement
Short- and long-term disability
Life insurance
Well-being benefits
Paid time off
Paid onboarding training
Company vehicle provided for work use
Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives