Smart home Consultant
About The Position
The Smart Home Consultant is part of ADT’s Field Operations team, bringing smart security solutions to residential customers through in-home consultation, installation, and customer education. The role combines hands-on technical work with consultative sales to help customers design home security and smart-device setups that meet their needs. Consultants install and activate security hardware, cameras, IoT devices, and other smart home products; integrate them with existing setups; troubleshoot issues; and guide customers through onboarding and use of the company’s app and features. The position pays $17.00 per hour and offers average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. Paid onboarding lasts three weeks, with an additional $320 per week on top of hourly pay. Training includes New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and clean driving record; additional licensing may be needed depending on location.
- Strong customer-focused communication skills.
- Technical aptitude with smart-device ecosystems and connected technologies.
- Ability to understand how multiple products interact within a home network.
- Ability to advise customers on system design and setup to support their safety goals.
- Ability to learn continuously and adapt to new tools and technologies.
- Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.
Responsibilities
- Deliver in-home consultations and assessments.
- Recommend smart home and security solutions based on customer goals.
- Install and activate security hardware, cameras, IoT devices, and smart home products.
- Integrate new products with customers’ existing setups.
- Troubleshoot and resolve technical questions.
- Complete customer onboarding and product education.
- Build long-term customer confidence through proactive support.
- Identify upsell opportunities that strengthen home protection.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability coverage
- Life insurance
- Well-being benefits
- Paid time off
- Company vehicle provided for work use
- Paid onboarding training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
