Smart Home Consultant
About The Position
The Smart Home Consultant works with residential customers to design and set up smart security solutions tailored to their needs. The role combines in-home consultations and assessments, hands-on installation, and consultative sales. The consultant installs and activates security hardware, cameras, IoT devices, and smart home products; integrates products with existing setups; troubleshoots technical questions; and educates customers on the system, app, and features. The position also involves proactive customer support and identifying opportunities to strengthen home protection through additional products. The role includes a three-week paid onboarding program covering New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use. Pay is $18.70 per hour, with stated average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. During onboarding, an additional $320 per week is paid on top of hourly pay.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and clean driving record; additional licensing may be needed based on location.
- Strong customer-focused communication skills.
- Technical aptitude with smart device ecosystems and connected technologies.
- Ability to understand how multiple products interact within a home network.
- Ability to advise customers on system design and setup to support their safety goals.
- Ability to continuously learn and adapt to new tools and technologies.
- Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.
Responsibilities
- Deliver in-home consultations and assessments.
- Recommend smart home and security solutions based on customer goals.
- Install and activate security hardware, cameras, IoT devices, and smart home products.
- Integrate new products with the customer’s existing setup.
- Troubleshoot and resolve technical questions.
- Complete customer onboarding and product education.
- Build long-term customer confidence through proactive support.
- Identify upsell opportunities that strengthen home protection.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability coverage
- Life insurance
- Well-being benefits
- Paid time off
- Paid onboarding training
- Company vehicle provided for work use
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
