Smart Home Consultant

ADT • Norfolk, VA

11d

About The Position

The Smart Home Consultant guides residential customers in designing smart security setups that protect what they value. The role combines hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. The consultant activates systems, educates customers on the app and product features, integrates products with existing home setups, and ensures recommendations fit customers’ needs and safety goals. The position is part of ADT’s Field Operations team, which installs, services, troubleshoots, and educates customers about smart security solutions.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup that supports their safety goals.
• Ability to learn continuously and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Short- and long-term disability, life insurance, and well-being benefits.
• Paid time off.
• Paid additional training compensation of $320 per week during the three-week onboarding program.
• Company vehicle provided for work use.
• Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED