Smart Home Consultant

ADT•Oklahoma City, OK

About The Position

The Smart Home Consultant guides residential customers in designing home security and smart-home setups that meet their needs. The role combines hands-on installation with consultative sales, helping customers understand how security systems, IoT devices, and smart-home products work together. The consultant activates systems, integrates products with existing setups, educates customers on the company app and product features, troubleshoots technical questions, and provides proactive support. The role also identifies opportunities to recommend additional products that strengthen home protection. The position is part of Field Operations, which installs, services, troubleshoots, and supports the company’s smart security solutions in homes and businesses. Training includes a three-week paid onboarding program covering New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use. The stated hourly pay is $15.30. Average annual earning potential is $105,000, with uncapped upsell commissions, job-completion pay, quality bonuses, and referral incentives. During the three-week onboarding program, trainees receive an additional $320 per week on top of hourly pay.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record; additional licensing may be needed based on location.
Strong customer-focused communication skills.
Technical aptitude with smart-device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Ability to advise customers on system design and setup that support their safety goals.
Willingness and ability to continuously learn and adapt to new tools and technologies.
Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

Deliver in-home consultations and assessments.
Recommend smart-home and security solutions based on customer goals.
Install and activate security hardware, cameras, IoT devices, and smart-home products.
Integrate new products with customers’ existing setups.
Troubleshoot and resolve technical questions.
Complete customer onboarding and product education.
Build long-term customer confidence through proactive support.
Identify upsell opportunities that strengthen home protection.