Smart Home Consultant

ADT • Somerset, NJ

1d • Onsite

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team, which installs and services smart security solutions in customers’ homes and businesses. The role combines hands-on installation with consultative sales. You will help residential customers design home security and smart home setups around their needs, install and activate systems, integrate products with existing setups, and educate customers on using ADT’s app and features. The position also includes troubleshooting, proactive customer support, and identifying opportunities to strengthen home protection through additional products.

The role requires a high school diploma or equivalent, a valid driver’s license and clean driving record, strong customer-focused communication skills, and technical aptitude with connected devices and home networks. Additional licensing may be required depending on location. The work can involve climbing, lifting 10 or more pounds, and working indoors and outdoors in varied conditions.

Pay is $19.55 per hour, with stated average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. The three-week onboarding program includes an additional $320 per week in training pay, along with New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use. Benefits include medical, dental, and vision coverage, a 401(k) with company match, tuition reimbursement, short- and long-term disability, life insurance, well-being benefits, and paid time off.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be required depending on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup to support their safety goals.
• Willingness and ability to learn continuously and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with customers’ existing setups.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• Tuition reimbursement
• Short- and long-term disability coverage
• Life insurance
• Well-being benefits
• Paid time off
• Paid onboarding training
• Company vehicle for work use
• Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED