Smart Product Delivery Consultant

Kainos • Indianapolis, IN

11d

About The Position

As a Smart Product Delivery Consultant at Kainos, you will lead the implementation, configuration, adoption, and continuous improvement of cloud-based products for global customers. You will work with customers to understand their requirements and design commercially viable solutions aligned with their Workday configuration and business objectives. You will own customer relationships and delivery outcomes, provide expert guidance, and support junior colleagues through coaching, mentoring, and knowledge sharing.

Requirements

• Strong understanding of Workday products, including HCM and/or a specialist capability.
• Strong commercial experience in SaaS implementation, technology consulting, business analysis, or quality assurance.
• Demonstrable experience independently leading complex customer-facing engagements, with accountability for scope, governance, risks, commercial outcomes, solution quality, and transition into ongoing support.
• Strong consulting skills, including presenting, leading workshops, and demonstrating and explaining complex functionality or solutions to customers.
• Excellent customer management skills, including managing expectations, constructively challenging, resolving issues, and escalating appropriately.
• Sound commercial judgement and an understanding of scope, estimation, utilisation, delivery risk, and the commercial dynamics of a professional services organisation.
• Experience coaching, mentoring, or line-managing junior colleagues.
• Ability to identify and implement improvements to delivery tools, standards, or processes.
• Willingness to work across relevant Workday delivery services and travel to customer locations when required.

Nice To Haves

• Workday HCM, Financials, or Payroll certification.
• Familiarity with service management tools such as JIRA Service Desk, ServiceNow, or equivalent.
• Relevant Workday, testing, security, privacy, or project delivery certifications.
• Exposure to customer success metrics, adoption health scoring, or maturity frameworks.
• Experience in audit, risk, control assurance, or continuous control monitoring.
• Experience with data masking, data privacy, or information security solutions.

Responsibilities

• Own successful delivery of Smart Product implementations, ensuring agreed outcomes are achieved within scope, timeline, quality, and commercial expectations.
• Lead discovery and analysis activities, identify appropriate use cases, and recommend approaches that support adoption of Smart Audit and User Access Review.
• Act as a Smart Product subject-matter expert, explaining product functionality, benefits, dependencies, and limitations in the context of each customer’s Workday configuration.
• Build trusted relationships with customer stakeholders, manage expectations, communicate progress and risks, and resolve or escalate issues appropriately.
• Deliver training and knowledge transfer so customers understand what was configured, why it was configured, and how to use and maintain the solution.
• Identify and implement improvements to delivery methods, tools, documentation, training, and internal processes.
• Partner with Customer Success, Product, Engineering, and Sales; provide structured feedback and support feature and fix definition, testing, release, and customer rollout.
• Coach and mentor junior colleagues, maintain training materials, and coordinate onboarding and upskilling across relevant teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed