Smart Home Consultant

ADT • Lancaster, PA

12d

About The Position

As a Smart Home Consultant on ADT’s Field Operations team, you guide residential customers in designing smart security setups that protect what matters to them. The role combines hands-on installation with consultative sales. You install and activate security systems, cameras, IoT devices, and other smart home products; integrate them with customers’ existing setups; and explain how the systems and products work together. You also onboard and educate customers, troubleshoot technical questions, and provide proactive support to build customer confidence.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be required depending on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup to support their safety goals.
• Ability to learn continuously and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with customers’ existing setups.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Short- and long-term disability insurance.
• Life insurance.
• Well-being benefits.
• Paid time off.
• Company vehicle provided for work use.
• Paid training, including an additional $320 per week during the three-week onboarding program.
• Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED