Smart Home Consultant

ADT • Lafayette, LA

6d • Onsite

About The Position

As a Smart Home Consultant on ADT’s Field Operations team, you will help residential customers design and set up smart security solutions tailored to their needs. The role combines hands-on installation with consultative sales. You will install and activate security systems and connected products, explain how security, IoT devices, and smart home products work together, and educate customers on using ADT’s app and system features. You will also provide technical support and help build customers’ confidence through proactive service.

The position pays $15.30 per hour, with stated average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. During a three-week onboarding program, employees receive an additional $320 per week on top of hourly pay. Training includes New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup to support their safety goals.
• Willingness and ability to continuously learn and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with customers’ existing setups.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• Tuition reimbursement
• Short- and long-term disability coverage
• Life insurance
• Well-being benefits
• Paid time off
• Paid onboarding training
• Company vehicle provided for work use
• Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED