Smart Home Consultant
About The Position
The Smart Home Consultant is part of ADT’s Field Operations team and works directly with residential customers. The role combines in-home consultation and assessment, hands-on installation, consultative sales, troubleshooting, and customer education. The consultant recommends and installs security, IoT, and smart home products, integrates them with existing systems, activates devices, and helps customers use ADT’s app and features. The goal is to provide a setup tailored to customers’ safety needs and build their confidence through proactive support. The role offers an hourly rate of $15.30 and average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. New hires receive an additional $320 per week during a three-week paid onboarding program covering New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and clean driving record; additional licensing may be needed based on location.
- Strong customer-focused communication skills.
- Technical aptitude with smart device ecosystems and connected technologies.
- Ability to understand how multiple products interact within a home network.
- Ability to advise customers on the best system design and setup to support their safety goals.
- Ability to continuously learn and adapt to new tools and technologies.
- Ability to climb, lift 10 or more pounds, and work indoors or outdoors in varied conditions.
Responsibilities
- Deliver in-home consultations and assessments.
- Recommend smart home and security solutions based on customer goals.
- Install and activate security hardware, cameras, IoT devices, and smart home products.
- Integrate new products with the customer’s existing setup.
- Troubleshoot and resolve technical questions.
- Complete customer onboarding and product education.
- Build long-term customer confidence through proactive support.
- Identify upsell opportunities that strengthen home protection.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability coverage
- Life insurance
- Well-being benefits
- Paid time off
- Paid onboarding training
- Company vehicle provided for work use
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
