Smart Home Consultant

ADT • Duluth, GA

10d • Onsite

About The Position

The Smart Home Consultant guides residential customers in designing home security and smart home setups tailored to their needs. The role combines hands-on installation with consultative sales, helping customers understand how security systems, IoT devices, and smart home products work together. The consultant activates systems, educates customers about the company’s app and features, integrates products with existing setups, and provides support to build customer confidence. The position includes hourly pay of $17.00 and uncapped earning potential through upsell commissions, job completion pay, quality bonuses, and referral incentives. Average annual earnings are stated as $105,000. A three-week onboarding program provides an additional $320 per week on top of hourly pay and includes New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be required depending on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup to support their safety goals.
• Ability to learn continuously and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with customers’ existing setups.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Short- and long-term disability coverage.
• Life insurance.
• Well-being benefits.
• Paid time off.
• Company vehicle provided for work use.
• Additional $320 per week during the three-week onboarding program.
• Uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED