Smart Home Consultant
About The Position
As a Smart Home Consultant, you help residential customers design home security and smart-home setups tailored to their needs. The role combines in-home consultation and assessment, hands-on installation, consultative sales, system activation, troubleshooting, and customer education. You help customers understand how security, IoT devices, and smart-home products work together, integrate new products with existing setups, and build customer confidence through proactive support. The position offers hourly pay of $19.55 and average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. During a three-week onboarding program, employees receive an additional $320 per week on top of hourly pay. Training includes New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and clean driving record; additional licensing may be needed based on location.
- Strong customer-focused communication skills.
- Technical aptitude with smart-device ecosystems and connected technologies.
- Ability to understand how multiple products interact within a home network.
- Ability to advise customers on system design and setup to support their safety goals.
- Ability to learn continuously and adapt to new tools and technologies.
- Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.
Responsibilities
- Deliver in-home consultations and assessments.
- Recommend smart-home and security solutions based on customer goals.
- Install and activate security hardware, cameras, IoT devices, and smart-home products.
- Integrate new products with customers’ existing setups.
- Troubleshoot and resolve technical questions.
- Complete customer onboarding and product education.
- Build long-term customer confidence through proactive support.
- Identify upsell opportunities that strengthen home protection.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Tuition reimbursement.
- Short- and long-term disability, life insurance, and well-being benefits.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
