Smart Home Consultant

ADT • Columbus, GA

11d • Onsite

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team, which installs and services smart security solutions in homes and businesses. In this customer-facing role, you will consult with residential customers to design home security and smart home setups that meet their needs. The work combines hands-on installation with consultative sales, including activating systems, integrating devices with existing setups, and educating customers about ADT’s app and product features.

The role pays $15.30 per hour and offers average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. During a three-week onboarding program, training is paid at an additional $320 per week on top of hourly pay. Training includes New Technician Training, Field Safety Training, and Peer-to-Peer Training. A company vehicle is provided for work use.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed depending on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup that support their safety goals.
• Willingness and ability to learn and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Short- and long-term disability coverage.
• Life insurance.
• Well-being benefits.
• Paid time off.
• Company vehicle provided for work use.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED