Smart Home Consultant
About The Position
The Smart Home Consultant is part of ADT’s Field Operations team, bringing smart security solutions to residential customers through in-home consultation, installation, and customer education. The role combines hands-on technical work with consultative sales to help customers choose and set up security, IoT, and smart home products that address their needs. Consultants activate systems, integrate devices with existing setups, explain the company’s app and product features, troubleshoot technical questions, and provide proactive support. Compensation includes hourly pay of $19.55, with an average annual earning potential of $105,000 through uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives. During a three-week onboarding program, training pay is an additional $320 per week on top of hourly pay. A company vehicle is provided for work use.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and clean driving record; additional licensing may be needed based on location.
- Strong customer-focused communication skills.
- Technical aptitude with smart device ecosystems and connected technologies.
- Ability to understand how multiple products interact within a home network.
- Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.
- Ability to continuously learn and adapt to new tools and technologies.
Responsibilities
- Deliver in-home consultations and assessments.
- Recommend smart home and security solutions based on customer goals.
- Install and activate security hardware, cameras, IoT devices, and smart home products.
- Integrate new products with the customer’s existing setup.
- Troubleshoot and resolve technical questions.
- Complete customer onboarding and product education, including instruction on the company app and features.
- Build long-term customer confidence through proactive support.
- Identify upsell opportunities that strengthen home protection.
- Advise customers on system design and setup to support their safety goals.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Tuition reimbursement.
- Short- and long-term disability insurance.
- Life insurance.
- Well-being benefits.
- Paid time off.
- Company vehicle provided for work use.
- Paid onboarding training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
