Smart Home Consultant

ADT•Concord, CA

2d•Onsite

About The Position

The Smart Home Consultant guides residential customers in designing home security and smart home setups that meet their needs. The role combines in-home consultations and assessments with hands-on installation, activation, and consultative sales. Consultants explain how security systems, IoT devices, and other smart home products work together, integrate new products with existing setups, troubleshoot technical questions, and educate customers on the company app and system features. The position also involves proactive customer support and identifying opportunities to strengthen home protection. This is a field operations role working in customers’ homes and businesses. A company vehicle is provided for work use. New hires receive three weeks of onboarding training, including New Technician Training, Field Safety Training, and peer-to-peer training. The stated hourly pay is $19.55, with an additional $320 per week during onboarding. The posting reports average annual earnings of $105,000 through uncapped commissions, job-completion pay, quality bonuses, and referral incentives.

Requirements

High school diploma or equivalent.
Valid driver’s license and clean driving record; additional licensing may be required depending on location.
Strong customer-focused communication skills.
Technical aptitude with smart device ecosystems and connected technologies.
Ability to understand how multiple products interact within a home network.
Ability to advise customers on system designs and setups that support their safety goals.
Ability to keep learning and adapt to new tools and technologies.
Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

Deliver in-home consultations and assessments.
Recommend smart home and security solutions based on customer goals.
Install and activate security hardware, cameras, IoT devices, and smart home products.
Integrate new products with customers’ existing setups.
Troubleshoot and resolve technical questions.
Complete customer onboarding and product education.
Build long-term customer confidence through proactive support.
Identify upsell opportunities that strengthen home protection.

Benefits

Medical, dental, and vision insurance.
401(k) with company match.
Tuition reimbursement.
Company vehicle for work use.
Short- and long-term disability insurance, life insurance, and well-being programs.
Paid time off.
Professional development and career growth opportunities.
Flexible work schedule to accommodate the needs of the employee and customers.
Uncapped commissions, job-completion pay, quality bonuses, and referral incentives.
Paid onboarding training, including an additional $320 per week during the three-week onboarding period.