Smart Home Consultant

ADT • Huntsville, AL

2h • Onsite

About The Position

The Smart Home Consultant is part of ADT’s Field Operations team and works directly with residential customers to design and set up home security and smart home solutions. The role combines in-home consultation and customer-focused sales with hands-on installation and activation of security hardware, cameras, IoT devices, and other smart home products. Consultants integrate products with customers’ existing setups, troubleshoot technical questions, educate customers on ADT’s app and product features, and provide proactive support to build customer confidence. The position includes hourly pay of $18.70, with uncapped commissions, job-completion pay, quality bonuses, and referral incentives. ADT reports average annual earnings of $105,000 for Smart Home Consultants. Onboarding lasts three weeks and includes New Technician Training, Field Safety Training, and peer-to-peer training; trainees receive an additional $320 per week during onboarding. A company vehicle is provided for work use.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup to support their safety goals.
• Ability to continuously learn and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.
• Understand how products interact within a home network and advise customers on system design and setup to support their safety goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle for work use
• Short- and long-term disability insurance
• Life insurance
• Well-being programs
• Paid time off
• Professional development and career growth opportunities
• Flexible work schedule
• Paid onboarding training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED